Refund Policy

Last updated 24 October 2026

Draft — pending legal review. This text is a placeholder and will be replaced before launch. Items in [square brackets] are to be completed by PassPro.

The final refund policy is pending and will be published here before launch. Until then, the following principles apply.

Exam credits

Exam credits are non-refundable once used. A credit counts as used as soon as a timed Exam Mode attempt is started.

Plans

• Requests for a refund on a plan should be sent to [support email] with your account email and payment reference.
• [Eligibility window and conditions — to be confirmed after legal review.]
• Approved refunds are returned to the original payment method through checkout.com. [Processing time to be confirmed.]

Accounts closed for misuse

Plans on accounts suspended or closed for breaking the Terms of Service (for example, copying or sharing questions) are not refunded.

Contact

[Company legal name] · [support email]